The Johnson Consulting Group of Scottsdale, Arizonapresented Ott and Lee Funeral Home with the Excellence in Customer ServiceAward for achieving the highest levels of customer satisfaction in 2017. TheJohnson Consulting Group (JCG) is a nationally acclaimed funeral home consultingfirm that developed and implemented the first of its kind JCG PerformanceTracker to measure a family’s level of satisfaction with their funeral homeprovider. The Awards were presented to select JCG client funeral homes whoachieved the highest Total Value Index Score from responses to familysatisfaction surveys sent to each family they served in 2017.
“Ott and Lee Funeral Home has been recognized as a leader indelivering exceptional customer service and has raised the standard for otherfuneral homes nationally to achieve this level of success,” said Jake Johnson,President of Johnson Consulting Group.
Ott and Lee Funeral Home was founded in 1934 by Hugh Lee andOllie Ott. “Maintaining a tradition of quality service is our top priority. Itis a privilege to uphold that tradition while helping those in their time ofneed” according to Hugh Strebeck, General Manager/ Co-Owner of Ott and Lee FuneralHome.
“Receiving this award is very humbling. I credit our devotedand outstanding staff with their attention to detail with each and every familywe serve” he continued. Ott and Lee Funeral Home has locations in Brandon,Forest and Morton.
In 1934, Little and Ware opened a funeral home in Forest, Mississippi servicing the Scott County area. Ollie Ott and Hugh Lee purchased the funeral home in 1942. Ott & Lee has four locations to serve the counties of Scott, Smith, Rankin, Hinds, Simpson, and other areas in central Mississippi. In 2016, longtime employee Hugh Strebeck became an owner of Ott & Lee and continues to oversee the day-to-day operations of the business.
As one of the largest independent funeral home operations in the State of Mississippi, we remain committed to our heritage and the tradition of service established by the Ott & Lee families. Our name is synonymous with service, care, and compassion for those at their time of need.