I chose Ott & Lee because Sheila Gates had been such a close friend of my mother and family for years. From that first dreaded “it’s time” phone call, Sheila left me reassured that I had done the right thing for my mother, Mrs Bobbie Anita Means. When Tim and Ricky came out that early Saturday morning to my house to pick up my Mom, they were very professional, compassionate and understanding. I knew she would be treated with dignity and respect. Tony helped my brother and I make arrangements and gave us all the time we needed to make informed decisions. I must say my mother was always beautiful in life and she was now beautiful with her eyes closed peacefully during visitation. I was amazed and knew she would be pleased. Many watched the DVD a lot of praises Tony for your patience with my pics you put together an amazing DVD tribute. Many watched on line and spoke of how sweet the service was. Thank you to all at Ott and Lee including Jonathan and Mrs Erma.